General information

On this page, you will find details about the ways in which we process the data we obtain about you, as well as the scope and list of partners who process this data. The security and protection of your data has always been, is, and will remain our highest priority.

What personal data do we process?

• Data about your orders
• Your contact details
• Your possible settings
• Data about your behaviour on the website
• Data about your behaviour when opening and reading newsletter e-mails
• Data related to the activities of our partner call centre
• Derived data resulting from the evaluation of the data listed above

When do we collect personal data?

If you visit our website – small cookie files are stored on your device and subsequently read. You can find more information about cookies in our Cookie Policy. You can always disable cookies and, if necessary, delete them.

If you visit our website, we also collect data about your behaviour on the website (based on legitimate interest) in order to obtain information that allows us to further improve the website for you, measure the quality and effectiveness of our advertising and campaigns, test new features, and prevent possible attacks on the website or threats to its functionality.

In addition to cookies, we also collect data about your IP address, the operating system of your device, its version and language settings, the browser you use (including its version and language settings), and the address of the website from which you came to us.

If you register with us – if you create an account on our website, we will process your personal data to the extent that you provide it to us; this mainly includes your e-mail address, first name, surname, city, street and number, postal code, country, and telephone number.

If you make a purchase from us – we process your data for the purpose of preparing, dispatching, delivering, and recording your order; for this, we need data in the scope of e-mail address, first name, surname, city, street and number, postal code, country, and telephone number.

If you are the recipient of goods ordered from us by someone else – in this case, we process your identification and contact details for the purpose of preparation, dispatch, delivery, and record keeping.

If you communicate with us through various channels – if you contact us, for example, by phone or via live chat on the website, we process identification and contact details and records of communication (in the case of the call centre also including call recordings) for the purpose of fulfilling your requests, keeping records of them, reliably proving their handling, and analysing them to further improve our services.

If required by law.

Who processes your personal data and to whom do we pass it on?

In the vast majority of cases, we process your data for our own purposes as its controller. However, we also pass your data on to our partners or processors who work with it based on our instructions; with your consent, we may also pass data on to social networks for the purpose of displaying tailored advertising.

If you visit our website, data about your behaviour on it is collected by the following entities acting as controllers:

Google LLC,
1600 Amphitheatre Parkway
Mountain View, CA 94043
United States

Facebook Ireland Ltd
4 Grand Canal Square
Ireland Dublin 2
Dublin

RETYP, LLC
3701 Savoy Lane
West Palm Beach FL 33417
United States

Yandex, LLC
Citybay Business Center
Werftestrasse 4, CH 6005
Lucerne
Switzerland

Smartsupp.com, s.r.o.
Milady Horákové 13
602 00 Brno
Czech Republic

Cybot A/S
Havnegade 39,
1058 Copenhagen
Denmark

SendinBlue SAS
Politique de confidentialité 55
rue d'Amsterdam 75008 Paris
France

UAB "MailerLite"
Paupio 46
11341 Vilnius
Lithuania

The Rocket Science Group, LLC
675 Ponce de Leon Ave NE
Suite 5000 Atlanta, GA 30308
United States

If you make a purchase from us, we may pass your data on in connection with the preparation, processing, dispatch, and transport of your order to the following entities, also acting as controllers:

EPC Global Solutions Slovakia, s. r. o.
Digital Park II, Einsteinova 23
851 01 Bratislava
Slovakia

Heureka Shopping s.r.o,
Palác Syner
Rumunská 655/9, 460 01 Liberec 4
Czech Republic

Direct Parcel Distribution SK s.r.o.
Technická 7, 821 04 Bratislava
Slovakia

IRISOFT, s.r.o.
Pod Juhom 6477, Trenčín
Slovakia

Global Payments Europe, s.r.o.
V Olšinách 80/626, 100 00 Praha 10
Czech Republic

From what sources do we obtain personal data?

We usually obtain personal data directly from you – either through our website or during communication with you. However, we may also obtain some data in another way from our partners, for example from shipping companies or banks.

How long do we store your personal data?

We store your personal data for the duration of the existence of our e-shop – especially order records for statistical, legal, and other reasons. If you have subscribed to the newsletter, we store your data for the duration of your active subscription. If you unsubscribe, we will delete your data.

Processing your data outside the EU

In some cases, we may also transfer your data to processors located outside the European Union; in such a case, these operations may only be carried out if the relevant processor has undertaken to comply with the standard contractual clauses issued by the European Commission.

What are your rights when personal data is processed?

Right of access

You have the right to know what data we process about you, for what purpose, for how long, where we obtain it, to whom we pass it on, and who processes it besides us. Within this right, you may request a copy of the personal data being processed.

Right to rectification

If you find that the data we hold about you is inaccurate or incomplete, you have the right to have it corrected or completed without undue delay.

Right to erasure

In some cases, you have the right to request the deletion of your personal data. We will delete your data without undue delay if:

• We no longer need your data for the purposes for which we processed it
• You withdraw your consent to the processing of personal data and it concerns data for which your consent is necessary and we no longer need to process this data further
• You exercise your right to object to processing in relation to data that we process based on our legitimate interest, and we determine that we no longer have any such legitimate interests justifying the processing
• You believe that the way we process personal data is no longer in accordance with generally binding regulations

If one of the above cases applies in connection with exercising the right to erasure, this does not automatically mean that we will immediately delete all your data. This right does not apply if the processing of your personal data continues to be necessary for the fulfilment of our legal obligations or for the establishment, exercise, or defence of our legal claims.

Right to data portability

You have the right to obtain from us all your personal data that you have provided to us yourself and that we process based on your consent or for the performance of a contract. We will provide your personal data in a structured, commonly used, and readable format.

Right to object to processing

You have the right to object to the processing of personal data that takes place based on our legitimate interest.

Right to lodge a complaint

Exercising the rights listed above does not affect your right to lodge a complaint with the competent supervisory authority. You may exercise this right especially if you believe that your personal data is being processed unlawfully. You may submit the relevant complaint to the address of the Office for Personal Data Protection:

Office for Personal Data Protection of the Slovak Republic
Hraničná 12
820 07 Bratislava 27
Slovak Republic

How to exercise individual rights?

Please contact us via the e-mail address info@itzoo.sk and do not forget to specify the specific matter in the subject line.

We will process your request without undue delay, but no later than within one month of submission. In exceptional cases, if your request is complex, we reserve the right to extend this period by up to two months. We will inform you about such an extension and the reasons for it.

Data Protection Officer

In all matters related to the processing of your personal data, our Data Protection Officer is available and can be contacted at info@itzoo.sk.