Products
What are refurbished computers, laptops and IT equipment?
Refurbished technology is the designation of IT products that have been used for various lengths of time in the environment of large companies and corporations. A large part of refurbished laptops and other products from our offer have actually been used only a few times and therefore look in most cases like brand new. All of the devices we offer on the e-shop have been completely wiped clean, are certified tested and undergo a full external and internal audit.
What is the difference between a refurbished and a refurbished laptop?
Absolutely none. These are identical terms - in some e-shops they call refurbished technology by its English name - refurbished laptops or computers. You will not find any bazaar goods in our offer and we do not operate a buyout either.
What are wear types and how do they differ?
Wear types represent the visual condition of the equipment you will find in our e-shop. The visual condition of our equipment has no influence on its functionality, which is always 100%. All our refurbished computers, laptops and other goods are certified tested and sustainable.
- Category A ⭐⭐⭐⭐ - excellent visual condition, 2-year warranty*
- Category B ⭐⭐⭐ - very good visual condition, 1-year warranty
- Category C ⭐⭐ - satisfactory visual condition, 1-year warranty
Detailed information, photos, videos and descriptions of specific signs of use or damage can be found here.
How do I find out about stocking as soon as possible?
We inform about every interesting new product in our assortment in our newsletter.
You can easily subscribe to it here.
We will never share your contact with third parties.
Do you provide a warranty for refurbished products?
Every piece of refurbished equipment from the ITzoo e-shop is thoroughly checked from software, hardware, and visual perspectives, and we stand behind its quality. That’s why we offer a warranty of up to 1 year on our products. For items in Category A, we provide a 2-year warranty.
Category A ⭐⭐⭐ – Excellent visual condition, 2-year warranty*
Category B ⭐⭐ – Very good visual condition, 1-year warranty
Category C ⭐ – Satisfactory visual condition, 1-year warranty
Orders
Do you have a physical store, and is it possible to pick up the goods in person?
We do not have a physical store or showroom. However, you can pick up your order in person at our warehouse in Bratislava (available only for registered customers).
How much does the shipping cost and what delivery options do you offer?
Delivery is free for everyone, with no minimum order value required.
We use DPD for shipping, a company that ensures fully carbon-neutral delivery to your doorstep. Their carbon neutrality is certified by the Verified Carbon Standard (VCS) program.
Available delivery options:
- Delivery to Alzabox – free of charge
- Home delivery by DPD courier – free of charge
- Delivery to a DPD pickup point – free of charge
- Personal pickup from our warehouse – free of charge (available only for registered customers)
How can I pay for my order?
You can pay for your order using the following methods:
- Bank transfer – free of charge
- Online card payment via GP Webpay – €0.99
- Cash on delivery – €1.89
Service
How can I return the item I ordered?
As our customer, you have the right to withdraw from the contract without giving a reason within 14 days of receiving the goods. Please return the goods to us at the provided address.
Fill out the return form online and send the products back via courier or bring them in person to our operating address.
Do you know?
What does it mean that our product is "Certified"?
ITZOO.sk holds prestigious certifications – ISO 9001, ISO 14001, ISO 45001, and R2v3 – which confirm our commitment to quality, sustainability, safety, and responsible electronics processing.
- ISO 9001 guarantees a high standard of quality management.
- ISO 14001 ensures environmentally responsible operations.
- ISO 45001 focuses on safe working conditions.
- R2v3 certifies ethical and ecological processing of refurbished IT equipment.
You can learn more about our certifications on our blog.
What does it mean that our product is “Sustainable”?
ITZOO supports sustainability by extending the life cycle of IT equipment through refurbishment. Every refurbished laptop or computer means less electronic waste, conservation of raw materials, and a lower carbon footprint. This way, customers not only save money but also help protect the environment. 🌍💻
Want to know more? Read our blog about how we practice sustainability.
How many natural resources do we save by purchasing a refurbished laptop?
By purchasing a refurbished laptop instead of a new one, you significantly conserve natural resources. Producing a new device consumes up to 1,200 kg of raw materials, 190,000 liters of water, and generates around 300 kg of CO₂. A refurbished laptop saves up to 90% of these resources while also extending the device’s lifespan. ITZOO.sk offers an ecological and economical choice without compromising on quality. 🌱💻
Want to know more? Read our blog.