General terms and conditions

These General Terms and Conditions (hereinafter referred to as "GTC" or "general terms and conditions") govern the relations between EPC Global Solutions Slovakia, sro as a seller and buyers in the field of sale of goods, primarily computer technology.

1. General provisions

1.1. These general terms and conditions govern the rights and obligations of the contracting parties arising from the purchase contract concluded between the seller, which is EPC Global Solutions Slovakia, sro, with its registered office at Einsteinova 23, 851 01 Bratislava, Company ID: 46 817 085, registered in the Commercial Register of the District Court Bratislava I, Section: Sro, File No.: 84425/B, Tax Identification Number: 2023609324, VAT Identification Number: SK2023609324 (hereinafter referred to as the "Seller") and the buyer, the subject of which is the purchase and sale of goods through the Seller's electronic store located on the website www.itzoo.sk (hereinafter referred to as the "electronic store").

Seller's contact details:

Email: info@itzoo.sk
Phone: +421 903 489 663
Registered office: Digital Park II, Einsteinova 23, 851 01 Bratislava
Operation: Gogoľova 18, 852 02 Bratislava
Account number for cashless payments: 5030808599/0900
IBAN: SK10 0900 0000 0050 3080 8599

1.2. The contracting parties have agreed that by sending an order to the seller, the buyer confirms that he agrees that these general terms and conditions and the complaints procedure located on the e-commerce website (hereinafter referred to as the "Complaints Procedure") will apply to all purchase contracts concluded through e-commerce, on the basis of which the seller delivers the goods presented on the relevant website to the buyer (hereinafter referred to as the "purchase contract") and to all other rights and obligations between the seller and the buyer arising from the purchase contract.

1.3. The General Terms and Conditions and the Complaints Procedure are an integral part of the purchase contract. Special arrangements contained in the written purchase contract concluded between the seller and the buyer take precedence over these General Terms and Conditions.

1.4. The list of goods on any e-commerce website operated by the Seller is a catalogue of commonly supplied goods and the Seller does not guarantee the immediate availability of all listed goods. The availability of goods will be confirmed to the Buyer based on the Buyer's expressed interest.

1.5. In the event that the seller offers goods on its website with the label "At your place next business day", the seller undertakes to provide the goods by the next business day from the date of conclusion of the purchase contract.

2. Method of concluding a purchase contract

2.1. The purchase contract is concluded if the seller accepts the proposal to conclude a purchase contract from the buyer. A proposal to conclude a purchase contract from the buyer means:
an order for goods sent to the seller via an e-mail message from the buyer and/or
the order form completed and sent by the buyer on the seller's website and/or
telephone order of goods by the buyer.
(hereinafter referred to as "order").

2.2. Binding acceptance of the Buyer's order by the Seller is the Seller's telephone or e-mail confirmation of acceptance of the order after prior delivery of the Buyer's order and after verification of the availability and delivery date of the goods requested by the Buyer, designated as "order confirmation". The automatically executed notification of delivery of the order to the Seller's electronic system, which the Buyer receives at the e-mail address provided by him immediately after sending the order, is not considered binding acceptance of the order. If necessary, all further information regarding his order will be sent to the Buyer's e-mail address.

2.3. Binding acceptance of the order contains information about the name and specification of the goods, the sale of which is the subject of the purchase contract, information about the price of the goods and/or the price of other services, information about the delivery time of the goods, the name and information about the place where the goods are to be delivered and information about the price, conditions, method and date of transport of the goods to the agreed place of delivery of the goods for the buyer, information about the seller (business name, registered office, company ID, registration number in the commercial register, etc.), or other information.

3. Rights and obligations of the seller

3.1. The Seller is obliged to:
a) deliver the goods to the buyer in the agreed quantity, quality and time frame based on the order confirmed by the seller and package or prepare them for transport in a manner necessary for their preservation and protection,
b) ensure that the delivered goods comply with the applicable legal regulations of the Slovak Republic,
c) hand over to the buyer, at the latest together with the goods, in written or electronic form, all documents necessary for the receipt and use of the goods and other documents prescribed by applicable legal regulations (delivery note, warranty certificate, tax document).
3.2. The Seller has the right to proper and timely payment of the purchase price by the Buyer for the delivered goods.

4. Buyer's rights and obligations

4.1. The Buyer is obliged to:
a) take over the purchased or ordered goods,
b) pay the agreed purchase price to the seller within the agreed maturity period, including the costs of delivering the goods,
c) not to damage the seller's good name,
d) confirm receipt of the goods with his/her signature or the signature of a person authorized by him/her.
4.2. The Buyer has the right to delivery of goods in the quantity, quality, date and place agreed upon by the contracting parties in the binding acceptance of the order.

5. Delivery and payment terms

5.1. The goods are sold according to the displayed samples, catalogs, type sheets and sample books of the seller placed on the website of the seller's e-commerce store.

5.2. The Seller is obliged to fulfill the Buyer's order and deliver the goods to the Buyer within the agreed period.

5.3. The buyer is obliged to take over the goods at the location specified in the seller's acceptance of the buyer's order. If the seller, after concluding the purchase contract, but before delivering the goods to the buyer, discovers that he is unable to deliver the goods at the agreed time, he is obliged to notify the buyer immediately and propose a different delivery date for the goods, or another suitable solution. If the seller and the buyer do not agree, the buyer has the right to withdraw from the contract.

5.4. The buyer is obliged to provide cooperation in the acceptance of the goods. In particular, to agree with the person authorized to deliver the goods on the exact time of acceptance of the goods. The buyer is obliged to accept the goods in person or to ensure that the goods are accepted by a person whom he authorizes in the event of his absence to accept the goods and to confirm the delivery and handover of the goods. The third person authorized to accept the goods specified in the purchase contract is obliged to submit to the seller the original or a copy of the purchase contract and the document of payment for the goods and a written power of attorney. In the event that the buyer, by failing to provide even minimal cooperation in the delivery of the goods, causes the delivery of the goods to be unsuccessful, it is assumed that the buyer has refused to accept the goods. The buyer is obliged to pay the costs associated with the redelivery of the goods in accordance with point 6.5. of these GTC. The goods are considered delivered at the moment of delivery of the goods to the address specified in the binding acceptance of the order and taken over at the moment of physical receipt of the goods by the buyer or their authorized representative.

5.5. The place of delivery of goods is the place specified in the acceptance of the order by the seller, unless the contracting parties agree otherwise in the purchase contract.

5.6. The buyer is obliged to check immediately after the delivery of the goods by the transport company whether the goods show signs of damage, whether they are obviously different goods, or whether the goods have any other defects that can be immediately detected (hereinafter referred to as "obvious defects"). In the event that the buyer finds that the goods show obvious defects, the buyer is obliged to refuse to accept such goods and notify the seller of this fact without delay. In the event that damage to the goods is detected, the buyer who is not a consumer is obliged to make a record of the extent and nature of the damage to the goods, the accuracy of which will be confirmed by the carrier. Based on the record thus made and delivered to the seller, the seller will handle this complaint as a complaint in accordance with the complaints procedure and these general terms and conditions.

5.7. In the event of non-delivery of the goods by the seller within the period specified in point 5.2 of the GTC, the buyer is entitled to withdraw from the purchase contract and the seller is obliged to return to the buyer the part of the purchase price already paid within 15 days of delivery of the withdrawal from the purchase contract, by bank transfer to the buyer's account designated by the buyer.

5.8. The Buyer will receive a proof of purchase (invoice) with each shipment of goods. When delivering goods that are usually delivered with a warranty certificate, this will be attached to the shipment of the delivered goods.

6. Purchase price

6.1. The Buyer is obliged to pay the Seller the purchase price of the goods agreed in the purchase contract and/or according to the Seller's price list valid at the time of conclusion of the purchase contract, including the costs of delivering the goods (hereinafter referred to as the "purchase price"). The Buyer is entitled to pay the purchase price in the form of:
a) card payments at the seller's premises, or
b) cash on delivery, i.e. cash payment upon delivery of the goods to the person carrying out the delivery, or
c) bank transfer to the seller's account.
6.2. If the buyer pays the purchase price to the seller by bank transfer, the day of payment of the purchase price is considered the day on which the entire purchase price was credited to the seller's account.

6.3. The buyer is obliged to pay the seller the purchase price for the agreed goods within the period specified in the purchase contract, but no later than upon receipt of the goods.

6.4. In the event that the buyer is in default with the payment of the purchase price or part thereof, the contracting parties have agreed that the seller is entitled to withdraw from the purchase contract and any advance payment on the purchase price shall be credited in full to the contractual penalty that the buyer is obliged to pay to the seller, unless otherwise agreed in the purchase contract.

6.5. The costs of delivering the goods are borne in full by the buyer, unless the parties agree otherwise.

6.6. All promotions are valid while stocks last, unless otherwise stated for a specific product.

7. Withdrawal from the Purchase Agreement

7.1. Pursuant to the provisions of Section 7(1) of Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a distance contract, the buyer who is a consumer has the right to withdraw from a distance contract without giving a reason within 14 days from the date of receipt of the goods or from the conclusion of the contract for the provision of services. The buyer who is a consumer may exercise the right to withdraw from the contract with the seller in written form or in the form of a record on another durable medium, and for this purpose he may also use the withdrawal form, which is an annex to these GTC. The notice of withdrawal from the contract must be sent to the seller's business address listed below. The buyer who is a consumer has this right even if the goods ordered via the Internet were collected in person at the seller's point of sale.

Send the withdrawal and the goods to the seller's business address:

EPC Global Solutions Slovakia, s.r.o
Gogolova 18
852 02 Bratislava

7.2. The buyer is obliged to return the goods complete, with complete documentation, undamaged, clean, if possible including the original packaging, in the condition and value in which the goods were received. In the event that the returned goods are incomplete, damaged or the value of the goods in question is reduced as a result of such treatment of the goods that goes beyond the treatment necessary to determine the properties and functionality of the goods, the seller is entitled to compensation from the buyer in the amount of the value of repairing the goods and restoring the goods to their original condition, or the seller is entitled to demand reimbursement of the reduction in the value of the goods from the buyer and the buyer is notified of this fact.

7.3. The purchase price and other payments for returned goods received under the purchase contract will be refunded to the buyer no later than 14 days from the delivery of the notice of withdrawal from the purchase contract, but not earlier than after the buyer returns the goods.

7.4. However, the Seller is not obliged to pay the Buyer additional costs if the Buyer has chosen a delivery method other than the cheapest common delivery method offered by the Seller. Additional costs are understood to be the difference between the delivery costs chosen by the Buyer and the costs of the cheapest common delivery method offered by the Seller.

7.5. If the buyer fails to fulfill any of his/her above-mentioned obligations under these General Terms and Conditions, the withdrawal from the contract is invalid and ineffective and the seller is not obliged to return all provable payments under these General Terms and Conditions to the buyer and is also entitled to reimbursement of the costs associated with sending the goods back to the buyer.

7.6. The buyer may not withdraw from a contract the subject of which is the sale of goods made according to the buyer's specific requirements, custom-made goods or goods intended specifically for one buyer.

7.7. In the event that the buyer is not a consumer, the buyer may be offered an alternative withdrawal from the purchase contract depending on the condition of the returned goods, the lost warranty and the current price of the returned goods. The condition of the goods is assessed by the seller. In the event that conditions acceptable to both parties are not agreed upon, the goods will be returned at the seller's expense. The seller is entitled to charge the buyer any additional costs incurred.

7.8. Withdrawal from the contract as provided for in point 5.3 of these GTC is not affected by this.

8. Protection of personal data

The Seller hereby informs the Buyer, in accordance with Section 15 of Act No. 122/2013 Coll. on the Protection of Personal Data (hereinafter referred to as the "Act"), as follows:

8.1 Information on the protection of personal data in connection with the purchase contract

The seller is the controller pursuant to Section 4, Paragraph 2, Letter b) of the Act, as he himself defines the purpose of processing personal data, determines the conditions of their processing and processes the buyer's personal data on his own behalf.

The identification data of the buyer as the operator are:

EPC Global Solutions Slovakia, sro, with registered office at Einsteinova 23, 851 01 Bratislava, Company ID: 46 817 085, registered in the Commercial Register of the District Court Bratislava I, Section: Sro, File No.: 84425/B, Tax ID: 2023609324, VAT ID: SK2023609324

The Seller processes the Buyer's personal data in connection with the purchase contract exclusively to the extent of the personal data provided by the Buyer when concluding the purchase contract. The purpose of processing personal data is the performance of the purchase contract.

The processing of personal data is governed by the provisions of the Act. Pursuant to Section 10, Paragraph 3, Letter b) of the Act, the processing of personal data is necessary for the performance of the purchase contract and therefore does not require the consent of the buyer.

Personal data for these purposes is provided by the buyer for the duration of the seller's existence.

The buyer's personal data will be provided to the following intermediaries who have been authorized to process them based on a written contract pursuant to Section 8, Paragraph 4 of the Act:

Direct Parcel Distribution SK sro
Registered office: Technická 7, 821 04 Bratislava
ID: 35 834 498
registered in the Commercial Register of the District Court Bratislava I, section Ltd., file No. 26367/B

KASRA GROUP sro
Registered office: Jakubovo nám. 1, 811 09 Bratislava
ID: 45 671 648
registered in the Commercial Register of the District Court Bratislava I, section Sro, file No. 66652/B

GEBRÜDER WEISS, sro
Address: Highway 20, 903 01 Senec
ID: 31 341 381
registered in the Commercial Register of the District Court Bratislava I, Section: Ltd., File number: 4263/ B

CSI Leasing Slovakia, sro
Registered office: Einsteinova 23, 851 01 Bratislava
ID: 36 721 077
registered in the Commercial Register of the District Court Bratislava I, Section: Ltd., File number: 43928/ B

The buyer's personal data will not be published except in cases where their publication is required by binding legal regulation or a decision of a court or other state authority.

The Seller will not process the Buyer's personal data without the Buyer's consent or without another lawful reason for any other purpose or to a greater extent.

8.2 Consent to the processing of personal data for marketing purposes

The Seller is interested in processing the Buyer's personal data, including title, first and last name, billing/delivery address/including postal code, telephone number and e-mail address, also for the purpose of sending information about the Seller's offers and products and for other marketing purposes (hereinafter referred to as "marketing purposes").

The Buyer provides their personal data in relation to marketing purposes to the Seller voluntarily, based on their consent, which is the legal basis for their processing.

The buyer's personal data will not be published except in cases where their publication is required by binding legal regulation or a decision of a court or other state authority. Personal data for marketing purposes is provided by the buyer for the duration of the seller's existence.

The buyer may withdraw consent to the processing of personal data at any time:
by e-mail at: info@itzoo.sk
by mail to the address: EPC Global Solutions Slovakia, sro, Gogoľova 18, 852 02 Bratislava

8.3 Rights of the buyer as a data subject

The buyer, who is a natural person to whom the processed personal data relate, is considered to be a data subject pursuant to Section 4, Paragraph 2, Letter a) of the Act. As a data subject, the buyer has the rights specified in Sections 28 – 30 of the Act. These rights include, pursuant to Section 28, Paragraph 1 of the Act, in particular the right to request from the seller, on the basis of a written request:

confirmation of whether or not the buyer's personal data is being processed,
information about the processing of personal data in the information system in a generally understandable form,
in a generally understandable form, precise information about the source from which the buyer's personal data for processing was obtained,
a list of the buyer's personal data that is subject to processing in a generally understandable form,
correction or destruction of incorrect, incomplete or outdated personal data of the buyer that is the subject of processing,
destruction of the buyer's personal data, the purpose of processing of which has ended; if the subject of processing is official documents containing personal data, the buyer may request their return,
destruction of the buyer's personal data that is the subject of processing if there has been a violation of the law.

The above-mentioned rights of the buyer under letters e) and f) may be restricted only if such restriction results from a special law, or if its application would violate the protection of the buyer, or the rights and freedoms of other persons would be violated.

At the same time, the buyer, in accordance with Section 28, Paragraph 3 of the Act, has the right to object to the seller, based on a written request, against:
processing of personal data that he/she assumes are or will be processed for direct marketing purposes without his/her consent, and to request their destruction,
using the title, first name, last name and address of the buyer for the purposes of direct marketing in postal mail,
providing the title, first name, last name and address of the buyer for direct marketing purposes.
Pursuant to Section 28, paragraph 4 of the Act, the buyer has the right, upon written request or in person, if the matter cannot be postponed, to object to the processing of personal data by the seller at any time in cases pursuant to Section 10, paragraph 3, letters a), e), f) or g) of the Act by stating justified reasons or by submitting evidence of an unjustified interference with the rights or legally protected interests of the buyer, which are or may be damaged in a specific case by such processing of personal data; if this is not prevented by legal reasons and it is proven that the objection of the person concerned is justified, the seller is obliged to block and destroy the personal data, the processing of which the buyer has objected, without undue delay and as soon as circumstances permit.

According to Section 28, paragraph 5 of the Act, the buyer has the right, upon written request or in person, if the matter cannot be postponed, to object to the seller at any time and not to submit to a decision of the seller that would have legal effects or a significant impact, if such a decision is issued solely on the basis of automated processing of the buyer's personal data. In such a case, the buyer has the right to request the seller to review the issued decision by a method other than automated processing, while the seller is obliged to comply with the seller's request, namely that an authorized person will have the decisive role in reviewing the decision; the seller will inform the buyer about the method of review and the result of the finding no later than 30 days from the date of receipt of the request. The buyer does not have this right only if it is stipulated by a special law that regulates measures to ensure the legitimate interests of the data subject, or if, within the framework of pre-contractual relations or during the existence of contractual relations, the seller issued a decision by which he complied with the buyer's request, or based on the contract, the seller took other appropriate measures to ensure the legitimate interests of the buyer.

If the buyer exercises his right in writing, and the content of the buyer's request indicates that he exercises his right, the request is considered to have been submitted in accordance with the Act; a request submitted by e-mail or fax must be delivered in writing no later than three days from the date of its sending, or in person orally in a record, which must clearly state who exercised the right, what he is seeking and when, and who prepared the record, his signature and the buyer's signature; the seller is obliged to hand over a copy of the record to the buyer; if the buyer's personal data is processed through an intermediary and the buyer exercises his right with this intermediary, the intermediary is obliged to hand over this request or record to the seller without undue delay.

If the buyer suspects that his personal data is being processed unlawfully, he may submit a motion to the Personal Data Protection Office to initiate proceedings on the protection of personal data.

If the buyer does not have full legal capacity, the buyer's rights may be exercised by his legal representative. In the event of the buyer's death, the rights arising from the Act may be exercised by a close person of the buyer.

The buyer's request pursuant to Section 28, Paragraph 1, Letters a) to c), e) to h) and Paragraphs 3 to 5 of the Act shall be processed by the seller free of charge. The buyer's request pursuant to Section 28, Paragraph 1, Letter d) of the Act shall be processed by the seller free of charge, except for a payment in an amount that may not exceed the amount of reasonably incurred material costs associated with making copies, obtaining technical media and sending information to the buyer's address, unless a special law provides otherwise. The buyer's request shall be processed by the seller no later than 30 days from the date of its delivery.