General Terms and Conditions

These General Terms and Conditions (hereinafter referred to as “GTC” or “General Terms and Conditions”) regulate the relationship between EPC Global Solutions Slovakia, s. r. o. as the seller and buyers in the area of sale of goods, primarily computer equipment.

1. General provisions

1.1. These General Terms and Conditions regulate the rights and obligations of the contracting parties arising from the purchase contract concluded between the seller, EPC Global Solutions Slovakia, s. r. o., with its registered office at Einsteinova 23, 851 01 Bratislava, Company ID: 46 817 085, registered in the Commercial Register of the District Court Bratislava I, Section: Sro, Insert No.: 84425/B, Tax ID: 2023609324, VAT ID: SK2023609324 (hereinafter referred to as the “seller”) and the buyer, the subject of which is the purchase and sale of goods through the seller’s online store located at www.itzoo.sk (hereinafter referred to as the “online store”).

Seller’s contact details:

E-mail: info@itzoo.sk
Phone: +421 903 489 663
Registered office: Digital Park II, Einsteinova 23, 851 01 Bratislava
Premises: Gogoľova 18, 852 02 Bratislava
Account number for cashless payments: 5030808599/0900
IBAN: SK10 0900 0000 0050 3080 8599

1.2. The contracting parties agree that by sending an order to the seller, the buyer confirms that they agree that these General Terms and Conditions and the Complaints Procedure, which is available on the online store website (hereinafter referred to as the “Complaints Procedure”), shall apply to all purchase contracts concluded through the online store, based on which the seller delivers goods presented on the relevant website to the buyer (hereinafter referred to as the “purchase contract”), as well as to all other rights and obligations between the seller and the buyer arising from the purchase contract.

1.3. The General Terms and Conditions and the Complaints Procedure form an integral part of the purchase contract. Specific arrangements contained in a written purchase contract concluded between the seller and the buyer shall take precedence over these General Terms and Conditions.

1.4. The list of goods on any website of the online store operated by the seller is a catalogue of commonly supplied goods, and the seller does not guarantee the immediate availability of all listed goods. The availability of goods will be confirmed to the buyer based on the buyer’s expressed interest.

1.5. If the seller offers goods on its website marked as “At your address the next business day”, the seller undertakes to secure the goods by the next business day from the date of conclusion of the purchase contract.

2. Method of concluding the purchase contract

2.1. The purchase contract is concluded when the seller bindingly accepts the buyer’s proposal to conclude the purchase contract. The buyer’s proposal to conclude the purchase contract means:
an order for goods sent to the seller via the buyer’s e-mail message and/or
an order form completed and submitted by the buyer on the seller’s website and/or
a telephone order for goods made by the buyer.
(hereinafter referred to as the “order”).

2.2. Binding acceptance of the buyer’s order by the seller is the seller’s telephone or e-mail confirmation of acceptance of the order after the buyer’s order has been delivered and after the availability and delivery date of the goods requested by the buyer have been verified, marked as “order confirmation”. An automatically generated notification of receipt of the order into the seller’s electronic system, which the buyer receives at the e-mail address provided immediately after submitting the order, is not considered binding acceptance of the order. If necessary, all further information regarding the buyer’s order will be sent to the buyer’s e-mail address.

2.3. Binding acceptance of the order contains information about the name and specification of the goods that are the subject of the purchase contract, information about the price of the goods and/or the price of other services, information about the delivery period of the goods, the name and details of the place where the goods are to be delivered, and information about the price, terms, method, and date of transport of the goods to the agreed place of delivery for the buyer, information about the seller (business name, registered office, Company ID, registration number in the Commercial Register, etc.), or other information if applicable.

3. Rights and obligations of the seller

3.1. The seller is obliged to:
a) deliver the goods to the buyer based on the order confirmed by the seller in the agreed quantity, quality, and time, and pack them or prepare them for transport in a manner necessary for their preservation and protection,
b) ensure that the delivered goods comply with the applicable legal regulations of the Slovak Republic,
c) hand over to the buyer, no later than together with the goods, in written or electronic form, all documents necessary for the receipt and use of the goods and other documents required by applicable legal regulations, such as a delivery note, warranty card, and tax document.
3.2. The seller has the right to proper and timely payment of the purchase price by the buyer for the delivered goods.

4. Rights and obligations of the buyer

4.1. The buyer is obliged to:
a) take over the purchased or ordered goods,
b) pay the seller the agreed purchase price within the agreed due date, including the costs of delivery of the goods,
c) not damage the seller’s good business reputation,
d) confirm receipt of the goods by their signature or by the signature of a person authorised by them.
4.2. The buyer has the right to delivery of the goods in the quantity, quality, time, and place agreed by the contracting parties in the binding acceptance of the order.

5. Delivery and payment terms

5.1. Goods are sold according to displayed samples, catalogues, type sheets, and sample books of the seller placed on the seller’s online store website.

5.2. The seller is obliged to fulfil the buyer’s order and deliver the goods to the buyer within the agreed period.

5.3. The buyer is obliged to take over the goods at the place specified in the seller’s acceptance of the buyer’s order. If, after conclusion of the purchase contract but before delivery of the goods to the buyer, the seller discovers that they are unable to deliver the goods within the agreed time, they are obliged to immediately notify the buyer and propose another delivery date or another suitable solution. If the seller and the buyer do not reach an agreement, the buyer has the right to withdraw from the contract.

5.4. The buyer is obliged to provide cooperation when taking over the goods, in particular to agree with the person authorised to deliver the goods on the exact time of receipt. The buyer is obliged to take over the goods personally or ensure that the goods are taken over by a person authorised by the buyer in case of the buyer’s absence to receive the goods and confirm delivery and handover. A third person authorised to receive the goods specified in the purchase contract is obliged to present the seller with the original or a copy of the purchase contract and proof of payment for the goods, as well as written authorisation. If the buyer, by failing to provide even minimal cooperation during delivery of the goods, causes the delivery to be unsuccessful, it is presumed that the buyer refused to take over the goods. The costs associated with repeated delivery of the goods must be paid by the buyer in accordance with point 6.5 of these GTC. The goods are considered delivered at the moment of delivery of the goods to the address stated in the binding acceptance of the order and considered received at the moment of physical receipt of the goods by the buyer or their authorised representative.

5.5. The place of delivery of the goods is the place specified in the seller’s acceptance of the order, unless the contracting parties agree otherwise in the purchase contract.

5.6. The buyer is obliged to check immediately after delivery of the goods by the shipping company whether the goods show signs of damage, whether they are clearly different goods, or whether the goods have any other defects that can be immediately detected (hereinafter referred to as “obvious defects”). If the buyer discovers that the goods show obvious defects, the buyer is obliged to refuse to accept such goods and immediately inform the seller of this fact. A buyer who is not a consumer is, in the event of discovering damage to the goods, obliged to prepare a record of the extent and nature of the damage to the goods, the correctness of which shall be confirmed by the carrier. Based on such a record delivered to the seller, the seller will handle this matter as a complaint in accordance with the Complaints Procedure and these General Terms and Conditions.

5.7. In the event that the seller fails to deliver the goods within the period under point 5.2 of the GTC, the buyer is entitled to withdraw from the purchase contract, and the seller is obliged to return to the buyer the already paid part of the purchase price within 15 days from delivery of the withdrawal from the purchase contract, by cashless transfer to the buyer’s account specified by the buyer.

5.8. The buyer will receive a proof of purchase, meaning an invoice, with each shipment of goods. In the case of delivery of goods that are usually supplied with a warranty card, this will be included with the shipment of delivered goods.

6. Purchase price

6.1. The buyer is obliged to pay the seller the purchase price of the goods agreed in the purchase contract and/or according to the seller’s price list valid at the time of conclusion of the purchase contract, including the costs of delivery of the goods (hereinafter referred to as the “purchase price”). The buyer is entitled to pay the purchase price by:
a) card payment at the seller’s premises, or
b) cash on delivery, i.e. cash payment upon delivery of the goods to the person carrying out the delivery, or
c) cashless transfer to the seller’s account.
6.2. If the buyer pays the purchase price to the seller by cashless transfer, the day of payment of the purchase price is considered to be the day on which the full purchase price is credited to the seller’s account.

6.3. The buyer is obliged to pay the seller the purchase price for the agreed goods within the period specified in the purchase contract, but no later than upon receipt of the goods.

6.4. If the buyer is in delay with payment of the purchase price or part thereof, the contracting parties agree that the seller is entitled to withdraw from the purchase contract, and any paid deposit for the purchase price shall be set off in full against the contractual penalty that the buyer is obliged to pay to the seller, unless otherwise agreed in the purchase contract.

6.5. The costs of delivery of the goods shall be borne in full by the buyer, unless the parties agree otherwise.

6.6. All promotions are valid while stocks last, unless stated otherwise for a specific product.

6.7. The seller reserves the right to restrict or not allow certain payment methods, especially cash on delivery, if the buyer has previously failed to take over ordered goods or otherwise breached their obligations arising from the purchase contract. In such a case, the buyer may only be allowed to pay in advance, for example by bank transfer or online payment.

7. Withdrawal from the purchase contract

7.1. Pursuant to Section 7(1) of Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a distance contract, a buyer who is a consumer has the right to withdraw from a distance contract without giving a reason within 14 days from the date of receipt of the goods or from the conclusion of the service contract. A buyer who is a consumer may exercise the right to withdraw from the contract with the seller in written form or in the form of a record on another durable medium, and for this purpose may also use the withdrawal form that forms an appendix to these GTC. The notice of withdrawal from the contract must be sent to the seller’s premises address listed below. A buyer who is a consumer has this right also if they personally collected the goods ordered via the internet at the seller’s pickup point.

Please send the withdrawal and the goods to the seller’s premises address:

EPC Global Solutions Slovakia, s. r. o.
Gogoľova 18
852 02 Bratislava

7.2. The buyer is obliged to return the goods complete, with complete documentation, undamaged, clean, preferably including the original packaging, in the condition and value in which the buyer received the goods. If the returned goods are incomplete, damaged, or the value of the goods is reduced as a result of handling that goes beyond what is necessary to determine the characteristics and functionality of the goods, the seller has a claim against the buyer for compensation for damage in the amount of the cost of repair and restoration of the goods to their original condition, or the seller has the right to require the buyer to reimburse the reduction in the value of the goods, and the buyer will be informed of this fact.

7.3. The purchase price and other payments received for the returned goods based on the purchase contract will be refunded to the buyer no later than 14 days from delivery of the notice of withdrawal from the purchase contract, but not earlier than after the buyer has returned the goods.

7.4. However, the seller is not obliged to reimburse the buyer for additional costs if the buyer chose a delivery method other than the cheapest standard delivery method offered by the seller. Additional costs mean the difference between the delivery costs chosen by the buyer and the costs of the cheapest standard delivery method offered by the seller.

7.5. If the buyer fails to fulfil any of the above obligations under these General Terms and Conditions, the withdrawal from the contract is invalid and ineffective, and the seller is not obliged to refund all proven payments under these General Terms and Conditions to the buyer. At the same time, the seller is entitled to reimbursement of the costs associated with sending the goods back to the buyer.

7.6. The buyer may not withdraw from a contract whose subject is the sale of goods made according to the buyer’s special requirements, custom-made goods, or goods intended specifically for one buyer.

7.7. If the buyer is not a consumer, the buyer may be offered an alternative withdrawal from the purchase contract depending on the condition of the returned goods, the expired warranty, and the current price of the returned goods. The condition of the goods is assessed by the seller. If conditions acceptable to both parties are not agreed, the goods will be returned at the seller’s expense. The seller is entitled to charge the buyer for any additional costs incurred.

7.8. Withdrawal from the contract regulated in point 5.3 of these GTC is not affected hereby.

8. Personal data protection

The seller hereby informs the buyer in accordance with Section 15 of Act No. 122/2013 Coll. on personal data protection (hereinafter referred to as the “Act”) as follows:

8.1 Information on personal data protection in connection with the purchase contract

The seller is, pursuant to Section 4(2)(b) of the Act, the controller, as the seller independently defines the purpose of personal data processing, determines the conditions of processing, and processes the buyer’s personal data in its own name.

The buyer’s identification details as the controller are:

EPC Global Solutions Slovakia, s. r. o., with its registered office at Einsteinova 23, 851 01 Bratislava, Company ID: 46 817 085, registered in the Commercial Register of the District Court Bratislava I, Section: Sro, Insert No.: 84425/B, Tax ID: 2023609324, VAT ID: SK2023609324

The seller processes the buyer’s personal data in connection with the purchase contract exclusively to the extent of the personal data provided by the buyer when concluding the purchase contract. The purpose of personal data processing is the fulfilment of the purchase contract.

The processing of personal data is governed by the provisions of the Act. Pursuant to Section 10(3)(b) of the Act, the processing of personal data is necessary for the fulfilment of the purchase contract and therefore does not require the buyer’s consent.

The buyer provides personal data for these purposes for the duration of the seller’s existence.

The buyer’s personal data will be provided to the following processors, who have been authorised to process them based on a written agreement pursuant to Section 8(4) of the Act:

Direct Parcel Distribution SK s.r.o.
Registered office: Technická 7, 821 04 Bratislava
Company ID: 35 834 498
registered in the Commercial Register of the District Court Bratislava I, Section Sro, Insert No. 26367/B

KASRA GROUP s. r. o.
Registered office: Jakubovo nám. 1, 811 09 Bratislava
Company ID: 45 671 648
registered in the Commercial Register of the District Court Bratislava I, Section Sro, Insert No. 66652/B

GEBRÜDER WEISS, s.r.o.
Registered office: Diaľničná cesta 20, 903 01 Senec
Company ID: 31 341 381
registered in the Commercial Register of the District Court Bratislava I, Section: Sro, Insert No.: 4263/B

CSI Leasing Slovakia, s.r.o.
Registered office: Einsteinova 23, 851 01 Bratislava
Company ID: 36 721 077
registered in the Commercial Register of the District Court Bratislava I, Section: Sro, Insert No.: 43928/B

The buyer’s personal data will not be disclosed except in cases where disclosure is required by a binding legal regulation or by a decision of a court or another state authority.

The seller will not process the buyer’s personal data without the buyer’s consent or without another legal basis for another purpose or to a greater extent.

8.2 Consent to the processing of personal data for marketing purposes

The seller is interested in processing the buyer’s personal data in the scope of title, name and surname, billing/delivery address including postal code, telephone number, and e-mail address also for the purpose of sending information about the seller’s offers and products and for other marketing purposes (hereinafter referred to as “marketing purposes”).

The buyer provides their personal data to the seller for marketing purposes voluntarily, based on their consent, which is the legal basis for their processing.

The buyer’s personal data will not be disclosed except in cases where disclosure is required by a binding legal regulation or by a decision of a court or another state authority. The buyer provides personal data for marketing purposes for the duration of the seller’s existence.

The buyer may withdraw consent to the processing of personal data at any time:
by e-mail at: info@itzoo.sk
by post at: EPC Global Solutions Slovakia, s. r. o., Gogoľova 18, 852 02 Bratislava

8.3 Rights of the buyer as a data subject

A buyer who is a natural person to whom the processed personal data relates is considered a data subject pursuant to Section 4(2)(a) of the Act. As a data subject, the buyer has the rights specified in Sections 28–30 of the Act. These rights include, in particular, pursuant to Section 28(1) of the Act, the right to request from the seller, based on a written request:

confirmation whether or not the buyer’s personal data is being processed,
information in a generally understandable form about the processing of personal data in the information system,
precise information in a generally understandable form about the source from which the seller obtained the buyer’s personal data for processing,
a list in a generally understandable form of the buyer’s personal data that is subject to processing,
correction or destruction of incorrect, incomplete, or outdated personal data of the buyer that is subject to processing,
destruction of the buyer’s personal data whose purpose of processing has ended; if official documents containing personal data are subject to processing, the buyer may request their return,
destruction of the buyer’s personal data that is subject to processing if the law has been violated.

The above rights of the buyer under letters e) and f) may be restricted only if such restriction arises from a special law, or if exercising them would violate the protection of the buyer or the rights and freedoms of other persons.

At the same time, pursuant to Section 28(3) of the Act, the buyer has the right, based on a written request submitted to the seller, to object to:
the processing of personal data which the buyer assumes is or will be processed for direct marketing purposes without their consent, and to request its destruction,
the use of the buyer’s title, name, surname, and address for direct marketing purposes in postal communication,
the provision of the buyer’s title, name, surname, and address for direct marketing purposes.
Pursuant to Section 28(4) of the Act, the buyer has the right, based on a written request or personally if the matter cannot be delayed, to object at any time to the seller against the processing of personal data in the cases specified in Section 10(3)(a), (e), (f), or (g) of the Act by stating justified reasons or presenting evidence of unauthorised interference with the buyer’s rights or legally protected interests that are or may be harmed in a specific case by such processing of personal data. If statutory reasons do not prevent it and it is proven that the objection of the data subject is justified, the seller is obliged to block and destroy without undue delay the personal data whose processing the buyer objected to, as soon as circumstances allow.

Pursuant to Section 28(5) of the Act, the buyer has the right, based on a written request or personally if the matter cannot be delayed, to object at any time and not to be subject to a decision by the seller that would have legal effects or a significant impact, if such a decision is made solely on the basis of automated personal data processing operations concerning the buyer. In such a case, the buyer has the right to request the seller to review the issued decision using a method other than automated processing, and the seller is obliged to comply with the buyer’s request so that an authorised person plays the decisive role in reviewing the decision. The seller will inform the buyer about the method of review and the result of the finding no later than 30 days from the date of delivery of the request. The buyer does not have this right only if provided for by a special law that includes measures to protect the legitimate interests of the data subject, or if, within pre-contractual relations or during the existence of contractual relations, the seller issued a decision by which the buyer’s request was granted, or if, based on the contract, the seller adopted other appropriate measures to protect the buyer’s legitimate interests.

If the buyer exercises their right in writing and the content of the buyer’s request indicates that they are exercising their right, the request is considered submitted under the Act. A request submitted by electronic mail or fax must be delivered in writing no later than three days from the date it was sent. If submitted personally in oral form, it must be recorded in minutes from which it is clear who exercised the right, what they are requesting, and when and by whom the minutes were prepared, including the signature of that person and the signature of the buyer. The seller is obliged to provide the buyer with a copy of the minutes. If the buyer’s personal data is processed through a processor and the buyer exercises their right with this processor, the processor is obliged to forward this request or minutes to the seller without undue delay.

If the buyer suspects that their personal data is being processed unlawfully, the buyer may submit a proposal to the Office for Personal Data Protection to initiate proceedings on personal data protection.

If the buyer does not have full legal capacity, the buyer’s rights may be exercised by their legal representative. In the event of the buyer’s death, the rights arising from the Act may be exercised by a close person of the buyer.

The seller will handle the buyer’s request under Section 28(1)(a) to (c), (e) to (h), and paragraphs 3 to 5 of the Act free of charge. The seller will handle the buyer’s request under Section 28(1)(d) of the Act free of charge, except for payment in an amount that may not exceed the amount of reasonably incurred material costs associated with making copies, procuring technical media, and sending the information to the buyer’s address, unless a special law provides otherwise. The seller will handle the buyer’s request no later than 30 days from the date of its delivery.

Valid from: 29 April 2026