General information

On this page you will find details about the ways in which we process the data we collect about you, as well as the scope and list of partners who process this data. The security and protection of your data has been, is and will be our top priority .

What personal data do we process?

• Your order details
• Your contact details
• Your settings, if any
• Data about your behavior on the web
• Data about your behavior when opening and reading newsletter emails
• Data related to the activities of our partner call center
• Derived data that result from the above-mentioned data when evaluating them

When do we collect personal data?

If you visit our website – small files are stored and then loaded on your device cookies . You can find more about cookies in our You can always disable and delete cookies .

If you visit our website, we also collect data about your behavior on the website (based on legitimate interest) in order to obtain information on the basis of which we can further improve the website for you, measure the quality and effectiveness of our advertising and campaigns, test new features and prevent possible attacks on the website or prevent its functionality from being compromised.

In addition to cookies, we also collect data about your IP address , operating system Your device, its version and language settings , the browser you are using (and its version and language setting) and the address of the website from which you are coming to us.

If you register with us – if you create an account on our website, we will process your personal data to the extent you provide it to us; this includes in particular: email address, first name, last name, city, street and number, zip code, country and phone number .

If you buy from us – We will process your data for the purpose of preparing, shipping, delivering and recording your order; for this, it is necessary to have data in the scope email address, first name, last name, city, street and number, zip code, country and phone number .

If you are the recipient of goods that someone ordered from us – in this case, we process your identification and contact data for the purpose of preparation, shipping, delivery and registration.

If you communicate with us through various channels – if you contact us, for example by phone or via live chat on the website, we process identification and contact data and communication records (in the case of a call center, also including call recordings) for the purpose of fulfilling your requests, recording them, reliably proving (their provision) and analyzing them for further improvement of our services.

If required by law .

Who processes your personal data and to whom do we transfer it?

In the vast majority of cases, we process your data for our own purposes as their administrator. However, we transfer your data to our partners or processors who work with them on our instructions; with your consent, we may also transfer the data to social networks for the purpose of displaying tailored advertising.

If you visit our website, data about your behavior is collected by the following entities (in the position of administrator):

Google LLC,
1600 Amphitheatre Parkway
Mountain View, CA 94043
United States

Facebook Ireland Ltd
4 Grand Canal Square
Ireland Dublin 2
Dublin

RETYP, LLC
3701 Savoy Lane
West Palm Beach FL 33417
United States

Yandex, LLC
Citybay Business Center
Werftestrasse 4, CH 6005
Lucerne
Switzerland

Smartsupp.com, sro
Milady Horakove 13
602 00 Brno
Czech Republic

Cybot A/S
Harbour Street 39,
1058 Copenhagen
Denmark

SendinBlue SAS
Privacy Policy 55
rue d'Amsterdam 75008 Paris
France

UAB "MailerLite"
Paupio 46
11341 Vilnius
Lithuania

The Rocket Science Group, LLC
675 Ponce de Leon Ave NE
Suite 5000 Atlanta, GA 30308
United States

If you purchase from us, we may transfer your data in connection with preparation, processing, shipping and transport to the following entities (also in the position of administrator):

EPC Global Solutions Slovakia, s.r.o
Digital Park II, Einsteinova 23
851 01 Bratislava
Slovakia

Heureka Shopping Ltd.,
Syner Palace
Rumunská 655/9, 460 01 Liberec 4
Czech Republic

Direct Parcel Distribution SK sro
Technická 7, 821 04 Bratislava
Slovakia

IRISOFT, sro
Pod Juhom 6477, Trenčín
Slovakia

Global Payments Europe, sro
V Olšiná 80/626, 100 00 Prague 10
Czech Republic

From what sources do we obtain personal data?

We mostly obtain personal data directly from you. – whether through our website or during communication with you. However, we may also obtain some data in other ways from our partners – for example, shipping companies or banks.

How long do we keep your personal data for?

We store your personal data during the existence of our e-shop - especially order records for statistical, legal and other reasons. If you have subscribed to the newsletter, we store your data for the duration of your active subscription (if you unsubscribe, we will delete your data).

Processing your data outside the EU

We may in some cases also transfer your data to processors located outside the European Union; in such cases, such operations may only be carried out if the processor concerned has undertaken to comply with the standard contractual clauses issued by the European Commission.

What are your rights when processing personal data?

Right of access

You have the right to know what data we process about you, for what purpose, for how long, where we obtain it, to whom we transfer it and who processes it outside of us. Within the framework of this right, you can request a copy of the personal data we process from us.

Right to correction

If you find that our data about you is inaccurate or incomplete, you have the right to have it corrected or supplemented without undue delay.

Right to erasure

In some cases, you have the right to request the erasure of your personal data. We will erase your data without undue delay if:

• We no longer need your data. for the purposes for which we processed them
• You withdraw your consent to the processing of personal data (and at the same time, this is data for which your consent is necessary for processing and at the same time, we no longer need to process this data)
• You exercise your right to object to processing for data that we process based on our legitimate interest (and we determine that we no longer have any such legitimate interests that would justify this processing)
• You believe that the way we process personal data is no longer in accordance with generally binding regulations

If one of the above-mentioned cases occurs in connection with the exercise of the right to erasure, this does not automatically mean that we will immediately delete all of your data; this right does not apply if the processing of your personal data is still necessary for the fulfillment of our legal obligations or the determination, exercise or defense of our legal claims.

Right to portability

You have the right to receive from us all your personal data, which you have provided to us and which we process on the basis of your consent or the performance of a contract. We will provide you with your personal data in a structured, commonly used and machine-readable format.

Right to object to processing

You have the right to object to the processing of personal data based on our legitimate interest.

Right to file a complaint

The exercise of your rights in the above manner is without prejudice to your right to lodge a complaint with the competent supervisory authority. You may exercise this right in particular if you believe that your personal data is being processed unlawfully. You can file a complaint with the Personal Data Protection Office at :

Personal Data Protection Office of the Slovak Republic
Border 12
820 07 Bratislava 27
Slovak Republic

How to exercise individual rights?

Please contact us. via email address info@itzoo.sk and don't forget to state in the subject what exactly it is about.

We will process your request without undue delay , but no later than one month from the date of submission. In exceptional cases (if your request is complex), we reserve the right to extend this period by up to two months. We will inform you of such an extension and its justification.

Data Protection Officer

Our contact person is available for all matters related to the processing of your personal data. Data Protection Officer , who you can contact at info@itzoo.sk .