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What do the individual categories mean?
At ITzoo.sk, we categorize the condition of our products based on standard levels of wear and adjust their prices accordingly. The levels of wear are divided into three categories – however, wear is reflected exclusively in the visual appearance.
But what exactly does “wear” mean?
Wear refers to visual imperfections caused by previous use. This is a normal type of wear and tear. In the table below, you’ll find the most common types of wear and the categories in which they may occur.
| Invisible cell> | Invisible cell> | Popular choice | Invisible cell> |
|---|---|---|---|
| Invisible cell | Category A ⭐⭐⭐ |
Category B ⭐⭐ |
Category C ⭐ |
| ➤ Warranty | 2 years* | 1 year | 1 year |
| ➤ Battery health and runtime | 50% and above (30 min+) |
50% and above (30 min+) |
50% and above (30 min+) |
| ➤ Chassis or body wear | ❌ None | 🟡 Minor (small scuffs, scratches, dents, discoloration) |
🟠 More visible (more scuffs, scratches, dents, discoloration) |
| ➤ Screen wear | ❌ None | 🟡 Minor (light scratches, one bright spot) |
🟠 More visible (more scratches, multiple bright spots) |
| ➤ Touchpad wear | ❌ None | 🟡 Minor | 🟠 More visible |
| ➤ Keyboard and key wear | ❌ None | 🟡 Minor | 🟠 More visible |
| ➤ Sticker removal marks | ❌ None | 🟡 Minor | 🟠 More visible |
| ➤ Cracks on exterior or interior | ❌ None | ❌ None | 🟠 More frequent |
| ➤ Damaged chassis (peeling paint, misaligned cover) | ❌ None | ❌ None | 🟠 More frequent |
| ➤ Missing rubber parts (feet, seals) | ❌ None | 🟡 Possible occurrence | 🟠 More frequent |
| ➤ Loose hinges | ❌ None | 🟡 Possible occurrence | 🟠 More frequent |
| ➤ Buzzing speaker | ❌ None | 🟡 Possible occurrence (at maximum volume) |
🟠 More frequent |
Visual comparisons of wear
To help you better understand what these visual imperfections may look like, we've prepared a series of comparison images and a short video where you can learn more.
Due to the high volume of devices, it's not possible to photograph each individual item. All our devices undergo a full certified audit and an extensive series of tests that thoroughly check every aspect of functionality and appearance. These processes are extremely strict, which is why we confidently stand behind the quality of our products.
Touchpad wear
The image shows a comparison between Category A and Category B. The touchpad displays signs of frequent use. Its surface becomes smoother and glossier over time. This type of wear does not affect the device’s functionality.
Display wear
The image compares Category A with Category B. Minor scratches, bright spots, or keyboard imprints are typical signs of long-term device use. This type of wear does not affect the device’s functionality.
Body or chassis wear
The image shows the most common types of wear found on the body or chassis (frame or housing) of the device. This purely visual wear is typically caused by handling or contact with other objects during transport—for example, when carried in a bag or backpack.
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